LP Alpha USB dongle not working

My company's product utilizes the LP Alpha for our product. Recently we found that a USB dongle plugged into the USB C (Makes 4 USB A ports from one USB A port) no longer works. Note that the USB A dongle uses an adapter (USB A to USB C) and plugs into the USB C port on the Panda. All devices plugged in via the dongle are unresponsive.

Any help would be greatly appreciated!