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- You Reply: This will be my last reply to all those buying this product, This is a reputable working product however your only return policy is with the initial company you bought it with for usually 60- 90 days that window will not give you enough time as a consumer to receive troubleshoot and than submit for a return. Only buy this product if you have thousands upon thousands to waste on small projects. As a company we are dropping the device completely and not continuing business with LattePanda. I have received my initial Returns package I have sent to LattePanda and this was all just a sham. They do not have a returns department as nobody accepted my package I sent. The addressing is correct and proper I have the proof that the addressee they have is an un legitimate facility. For now and forever they will be here to help you with digital issues on forums but hardware will not be warrantied and replaced by anybody. Good luck to all you people choosing to use their products here and forever. Also Again USBC power issues are solved using a 12v power supply and dont waste your time with getting it fixed either.
- You Reply: Still currently, Unresolved. 3/15/21I would like to set u a Wechat account to further comunicate with Lattepanda, Would this be something I could get set up with A representative for LattePanda? I can further sent the QR requeast to an email so that I may converse with LattePanda about the future RMA Processes, I have 7 lattePanda Alphas that I would like to Submit for RMA but I cannot do so until my companyu gives me approval on shipping product. They will not allow me to process any more LATTEPANDA ALPHAS due to the 3 currently WAITING ON CUSTOMS CLEARANCE, I am asking for the WECHAT assistance So that I may further assist LATTEPANDA and Customs In getting proper documentation and for a comercial account. I would like to purchase LattePanda Alphas as well directly from Manufacturer. over 4 months for the initial RMA / Repair Still waiting for package to get sent back. I have provided the necessery documentation to provide adequate proof that the Name Was in fact ZHANG SI DE as per requeasted.
- You Reply: Attached to this comment is my digital reference that the package was proper regarding the name Addressee as requested within the warranty form provided by your technical support email. so please dont send me another email trying to charge me for sevices regarding shipping that obviously I have paid 100$ in shipping to get 3 LattePandaAlphas RMA process even started. Why can LattePanda not acknowledge a fault and be open to fixing the issue? Do you not want returning customers?
For everybody's eyes who purchases or is thinking bout purchasing in the future. they are good at tech help. but RMA has been a different story. Below is a picture of a picture from the USPS as the package left the U.S. my addressee is proper and plain as daylight right in front of you it clearly states to: ATTN : ZHANG SI DE
https://photos.app.goo.gl/dhAN8uEmUG8VKtwR9 - You Reply: I had the US postal service provide me with a picture of the package as it was leaving the U.S. I dont understand why LATTEPANDA AS A COMPANY CANNOT PROVIDE A REPUTABLE RMA PROCESS!!!! IF you have successfully done an RMA for a LATTEPANDA ALPHA with Windows 10 please provide me with additional info you may have regarding shipment. I received your emails a long time ago HOWEVER The company I represent refuses to pay additional costing to change an error on the LATTE PANDA side.
Furthermore, I have digital evidence that the Addressee is proper and exactly the way it is stated on the LATTEPANDA RETURN WARRANTY FORM. Im just getting lied to somewhere along the line. attached is a picture of a print out from the US postal service. Anybody want to step up to the plate now?
I would really appreciate the commercial account you mentioned earlier to avoid customs, however I did not get any emails regarding this. only one email regarding the efforts of LATTEPANDA to charge me an extreme fee to call their local shipping company and settle the receiving issue that obviously is not on my end as you can clearly see in this picture.
https://photos.app.goo.gl/dhAN8uEmUG8VKtwR9 - You Reply: I have not recieved any emails. Either of these will work for getting the shipping and receiving taken care of for these units.
Either will be sent to the same inbox:
austin@icleared.com
austin@dsinational.com
Please forward those same emails to one of these emails listed above. I am the representative for icleared and DSI.
We currently have 90 Pandas running Thermal imaging software that runs in line with security system integrations. We thank you for reaching out and look forward to continuing business on a progressive scale. - You Reply: ANYONE EVEN THINKING ABOUT RMA due to USBC Grounding Power issue. Trust me on this one you already bought the dam thing. If you try to send it you will hate yourself for taking the time. If your panda is not powering. 1 test I would do is get a 12v 5 amp DC power supply. (Literally nothing else) their 10$ on amazon. Splice into the wiring. and power the board from the 4 pin connector next to the usbc power supply on the board. If this fixes your power issues than your in great shape. I have also powered the panda from the 10 pin connector to test if the board is still operational as well.
https://www.amazon.com/gp/product/B07MS ... UTF8&psc=1
I picked up the last 4 of these but you might be able to find more online or just make your own Retrofitted piece. I hard wired mine initially to just see if it would work. Goodluck!! - You Reply: Still Unresolved! As a US business nonresidential customer to LATTEPANDA I speak for everyone when I say your RMA Form Needs to be updated and completely revised for proper RMA from Country to Country. I have followed the steps exactly as I was told by LATTEPANDA Support and I ask for further assistance and all they told me was I will need to contact a third party shipping company to change the Recipients Name on the Receiving End. THIS WAS NOT MY FAULT 100% LATTEPANDA and their process they provide for defective products. Will not take responsibility for any shipping issues because they wont ever really receive your package. You are better off trying to fix each product yourself now I am out 1500$ on Pandas I sent to be repaired. Not to mention the time I put into all this. Roughly 10+ hours. All in all THEY NEED TO BE EXTREMELY CLEAR AS TO WHY THEY WILL NOT ASSIST IN WRONG SHIPPING ISSUES!!!!!! THIS WOULD NOT HAVE HAPPENED IF I KNEW AS AN AMERICAN THAT THE PACKAGE WILL NOT BE RECIEVED BY A RECIPIENT IN CHINA WITH THEIR PROPER NAME IN ENGLISH AS PER THE PANDA DOCUMENTATION I WAS PROVIDED AS A CUSTOMER.
LISTED BELOW IN COMMENTS IS A DIGITAL PHOTO OF THE PACKAGE WITH PROPER ADDRESSING TO LATTEPANDA.
https://photos.app.goo.gl/dhAN8uEmUG8VKtwR9
PROBLEM: I used USPS because they are the most informed on international shipping. LATTEPANDA never received the 3 LattePanda Alphas with win 10 around 1300$ in product for a simple fix I was willing to pay for.
True issue: USPS does not do but what they are told or asked of by the customer. The RMA form I was given Had the ENGLISH NAME: ZHANG SI DE
You would think this was proper. It was not. A costly mistake I could not have for-seen.
SOLUTION: THERE IS CURRENTLY NO SOLUTION FOR RMA OF LATTE PANDA ALPHAS - You Reply: How do you think I knew to send them to china? You did not even read my post at all. Your support is Aweful!
By contacting Support months ago and I have not recieved any notifications or and further assistance as per my request above AND ASKED OF BY MY COMPAMY MULTIPLE TIMES and LATTEPANDA SUPPORT still not responding to any single email I have sent from multiple different emails!!!!!!!!!!!!!!!!!!!!!! I am very confused We have spent over 60,000 USD on LATTE PANDA ALPHAS and THIS IS HOW YOU LEAVE YOUR CUSTOMERS THAT PUT YOU IN BUSINESS. PLEASE ADVISE ANYBODY READING RMA SUBMISSION IS POINTLESS!!!!!!!! SO WARRANTY IS POINTLESS!!!!!!!!! - You Reply: I have completely wiped and manually removed every update and re-downloaded this took care of Program and some Network issues, Networking generally would be on the bios level, I am currently waiting for their reply for rebuilding of Lattepanda Alphas in finding the Win key that was deployed in large quantity, and is unretrievable with the process they provided for me a few hours ago. for this current issue as well.
Hello, pls use the tutorial below to back up your activation key.
http://www.lattepanda.com/topic-f10t1271.html
windows ISO: http://docs.lattepanda.com/content/alph ... s/#windows
File is ready to go remember to place in FAT and rename the file for boot as per instructions. - You Reply: I have tried to recover windows key using the tool and process you have provided, the key description says it was a multiple device windows key deployment so I do not have access to this key. This LattePanda Alpha has been updated and the updates have been deleted and re applied 5 times. I have the ISO file ready to go but I cannot begin this without the windows key. Are there additional steps or is RMA the next step to this process. If so I need to file multiple RMAs at the same time to save money on shipping. But I still have not heard from my original RMA status of 3 LattePanda Alphas864 that was back in December so I am confused as to how to proceed and get my devices operational. Attachments
This is the Latte Panda Alpha in queastion and key finder Screen Shot 2021-02-16 at 10.07.00 AM.png (404.39 KiB) Viewed 1532 times
This is the Latte Panda Alpha in queastion and key finder Screen Shot 2021-02-16 at 10.03.59 AM.png (1.48 MiB) Viewed 1532 times
attachments:
Screen Shot 2021-02-16 at 10.03.59 AM.png
attachments:
- You Reply: these are not powering and they are right out of the box or plugged in and within the first day (full) power failure. I have been cautious enough to power the units and test their ability to run for 24 hours before I even try to put software onto each unit.